Frequently Asked Questions

About The Nursery School Company

Opening hours & locations

What are your opening hours?

Our opening hours are from 7:30 – 18:00. Monday to Friday

The morning session is 7.30-1.00 | The afternoon session is 1.00-6.00

If you want to arrive a little later or collect your child a little earlier, then just let us know so we can be ready for you.


Why is the morning session longer?

We recognise that commuting in the morning is often an issue, so we open a little earlier to help parents arrive at work feeling a little less stressed from the daily commute.


Do I need to let you know if my child will not be attending nursery?

Please let us know as soon as possible if your child will not be attending Nursery as expected. This can be done via the ‘Famly App’ If your child is absent due to ill health it is important we are aware of any communicable illness. Unfortunately we cannot refund any missed sessions due to illness.



My child still wears nappies; do I need to provide these?

We provide nappies and Sudocrem for each nappy change, if you would like to use reusable nappies please just let us know, we are happy for you to bring in your own and we will support your use of them.



Do you offer a babysitting service?

We don’t provide a babysitting service however we are aware that parents might on occasions ask Educators to babysit. This is a completely private arrangement and is not covered by The NSC policies and procedures.


Change of Details

How do I inform you if I have changed my contact details?

Contact details can be changed via the ‘Famly’ App


Fees, hours & holidays

What do my nursery fees cover?

Fees include all meals, snacks, formula for infants, nappies, excursions, forest school and beach school. Fees are due in advance and invoices are issued in advance for the following month. Unfortunately, there can be no refunds for sickness or holidays. Fees are calculated based on the 51 weeks of the year that The NSC is open, averaged into 12 monthly payments. Bank / public holidays & INSET days are payable in full. We are also closed between Christmas & New Year no charge is made for Christmas closure. Please note you will not be charged for this period. Fees are reviewed on an annual basis (usually in September) and any increase will be advised.


Are there any registration fees?

Our registration fee is £70. This fee goes a little way to cover all the little extras that you receive as a new parent. Your £200 deposit is taken from the first month’s fees, we do not hold your deposit until you leave like many other nurseries do.


Will there be a fee increases?

We review our fees annually (usually in September). Any fee increases are reflective of any increases in running costs. We will notify you in advance of any increases.


Will I be charged when I’m on holiday?

If you are planning a holiday, please upload dates to the “Famly” App so we know not to expect them. Unfortunately we cannot refund any missed sessions due to holiday.


How do I book extra sessions?

If you wish to book your child in for additional sessions this can be done via the ‘Famly’ App.



Do you offer a sibling discount?

We offer a sibling discount of 10 percent for two or more siblings in nursery at the same time. This discount applies for as long as you have two or more children with us. The discount is applied to the oldest child. There is no registration fee for existing parents for additional children.


Do you offer multi-day discount?

If you enrol at the nursery for 5 days, you will receive a full-time place discount. This discount differs at each nursery location. Please refer to the relevant fee sheet for your nursery’s discount.


Notice period

What if I change my mind?

We all change our mind from time to time, just let us know and if it’s within 14 days then we can arrange a full refund. Any services provided within this time will however need to be paid for.

What notice do I need to give to leave my place at the nursery?

Should you wish to cancel your child’s place, we require 2 calendar months written notice.

My child is leaving for school; do I need to give any notice?

We will assume your child will be leaving on the last session at the end of August, we can however support your child’s transition into reception/pre prep. If you require more sessions into September, then just let us know.


Nursery places

Do you offer half-day sessions?

Yes, we do, we realise that may parents work flexibly so we aim to support your childcare needs by offering half days, however we do see benefits to children attending for full days as it allows the natural flow of the day to support and reinforce leaning experiences.


Is there a minimum number of days that my child can attend nursery?

We offer a minimum of 3 sessions per week and this must either include a Monday or a Friday.


Once my days at nursery are confirmed, am I able to swap a day?

Dependent on our availability, families are able to use one emergency day swap per month. The swapped day must be within the following 2 weeks.



The nursery I’m interested in isn’t open yet.

Don’t worry we will be holding open days as soon as the nursery is ready. You are welcome to call or email and discuss your requirements and book your place on our waiting list to avoid missing out as we do anticipate getting booked quickly so this is highly recommended.


Can I book a tour?

Absolutely, should COVID allow, our Admissions and Parent Liaison Manager will be happy to help arrange this for you. Please enquire on our ‘Admissions’ page.


Waiting list

Do you operate a waiting list?

If a place is not immediately available for you, you can join our waiting list. You will be required to pay a registration fee of £70. Once your payment has been received you will be sent an email confirming that you are on the waiting list.


How is availability assessed?

Availability is assessed on a regular basis, taking in to account any leavers or room moves. We will update you and inform you if a place becomes available. If you wish to be removed from our waiting list at any time, we will refund the £70 registration fee.


Settling In

What is the settling in process?

We offer settle sessions over a one or two week period to ensure your child is well settled. This can be extended if required. Our Admissions and Parent Liaison Manager will arrange these sessions with you.


How much time will my child spend outside?

We have a real passion for outdoor education we have specialist outdoor educations who set up engaging outdoor activities for our children. We offer several opportunities to access the outdoor environment throughout the day.


What extra-curricular activities do you offer?

In addition to our core curriculum, we offer ‘Enrichment Activities’, which are Languages, Yoga, Cooking & Baking, Excursions and On-Site Visits. You can find more information about these on our ‘Enrichment Activities’ page.


What happens when my child is ready to move rooms?

Your child’s key educator will inform you when your child is ready to move rooms. We offer lots of settling in sessions to ensure a smooth transition.


How often are your parents’ evenings?

They are held twice a year and can be online if this is more convenient for parents.


Do you have an Ofsted rating?

Some of our settings are newly registered and a full inspection is conducted after 30 months. We ensure our standards are checked regularly during this period and work closely with freelance inspectors who check our standards and advise on any improvements.


Child sickness & medication

Do you give medicine to the children?

Please see our medication policy. If your child is to be given prescription medication, we can give these in line with the prescription. Over the counter temperature relief will be given if required with permission.


If they are ill, do I need to pick them up?

We will contact you if we think your child is too unwell to be at nursery.

Please see our illness policy for information on contagious illnesses and exclusion periods.


What medication do you keep at the nursery?

We keep antihistamines and temperature relief at the nursery which we can administer in an emergency.